Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...

Amazon Web Services (AWS) was certainly a late entrant into the CCaaS space. Early in the 2010s, Five9, Talkdesk and NICE were defining the space, but AWS had yet to raise its flag. In reality, Amazon ...

Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re:Invent ...

AWS AI partner Caylent acquires Amazon Connect consulting firm Pronetx to drive AI services into customer experience via contact center services.

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

New SaaS platform maps legacy IVR phone trees in hours, generates digital twins, and deploys production-ready contact flows to Amazon Connect Designed for enterprise IT teams, systems integrators, and ...

Amazon Web Services (AWS) has introduced Amazon Connect Health, a new agentic AI solution designed to automate routine administrative tasks across healthcare systems. The platform aims to handle ...