The energy sector is thriving: IEA predicted that companies operating in this area invested over $2.8 trillion in their growth last year. Some of these investments were devoted to digital ...

As enterprises scale, managing large and complex sales processes requires advanced tools that not only streamline operations but also enable data-driven decision-making. Sales automation software is ...

Technology is an accelerant. It will add fuel to whatever fire you have burning in your organization. If a company is already efficient, technology will make it even more so. Conversely, if an ...

Apollo.io reports that sales reps waste time on manual dialing; effective dialer software improves productivity and ...

ZDNET experts put every product through rigorous testing and research to curate the best options for you. If you buy through our links, we may earn a commission. Learn Our Process 'ZDNET Recommends': ...

The future of customer relationships depends more on context than transactions. And this trend is accelerating, driven by the integration of social media into customer relationship management (CRM), ...

CRM platforms integrate with Voice over Internet Protocol (VoIP) technology to create a powerful solution that will boost your customer communications. You’ll commonly find this integration in call ...

According to contact center software firm Playvox, to provide a true omnichannel experience, brands today recognize the need to assist customers in the platforms where they feel most comfortable. This ...

Microsoft has integrated Twitter functionality into its customer relationship management software. The company announced on Friday that its Dynamics CRM software will have a 'Social Networking ...