A call center, or contact center, is an office that handles calls, emails, chat or other contact methods to help customers. Learn how they work. Customer service hub. The call center is often used as ...

But about 20 minutes later, a call went out to Iowa Democrats frantically seeking extra volunteers for the boiler room, said one volunteer who got the call. As the incoming calls began to slow, ...

Forbes contributors publish independent expert analyses and insights. I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, ...