Nearly every SaaS product is either integrating AI or planning to do so. However, the term “AI” has become so broad that it’s ...

Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you need to know. Barbara is a tech writer specializing in AI and emerging ...

On a special episode (first released on July 3, 2025) of The Excerpt podcast: Chatbots are sometimes posing as therapists—but are they helping or causing harm? Psychologist Vaile Wright shares her ...

In addition to asking workers how they feel about and use AI in the workplace generally, we asked a series of questions specifically about workplace use of AI chatbots – such as ChatGPT, Gemini or ...