Customer complaints are an unfortunate reality no matter what type of business you operate. Dealing with angry or upset customers can be difficult, particularly if your staff has never been given a ...

One of the most unpleasant parts of any contracting job or business is dealing with complaints. Rather than treating them as an ugly necessity, there are many ways to minimize the confrontation and ...

Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...

That said, the most effective approach to dealing with customer complaints starts with understanding that a complaint isn't personal nor an attack on your business. That’s according to Palesa Mabasa, ...

Richard Blakeway, the housing ombudsman, discusses the lessons to the learned from the tenant satisfaction measures, the ombudsman’s annual review and the first monitoring report on the statutory ...

A customer’s case against an insurer may not always be valid. The legal entitlement to payment of a claim or an argument over the validity of a notice of cancellation are two examples of common ...

Energy regulator Ofgem has ordered 11 of the UK's biggest suppliers to improve how they deal with complaints. The regulator said it had "compliance cases" open against four companies over customer ...

U.S. regulators sanctioned online discount brokerage firm Webull Financial LLC for failures in its complaint handling systems and customer due diligence procedures. The U.S. Financial Industry ...

The ABC board has commissioned an independent review of the national public broadcaster's editorial self-regulatory system and complaints handling. Former Commonwealth ombudsman John McMillan and ...