The origins of Total Quality Management and its ability to exceed customer expectations have surprisingly been around for a long time. You can trace its origins to just after World War II, something ...

TQM is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s. Total Quality is a description of the culture, attitude, and organization of a ...

I recently outed five management concepts that, while popular, are a waste of mental energy. As a result, several readers challenged me to provide some management concepts that actually DO work.