“If your retention is poor, then nothing else matters.” This statement by Brian Balfour should be front and center in the management discussions of every subscription-based business. Recurring revenue ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Industries across the globe are struggling to solve the ...

In today's competitive business environment, the impact of attrition on a business can be detrimental to both the bottom line and morale. Attrition can involve the loss of employees or the loss of ...

Opinions expressed by Entrepreneur contributors are their own. During the middle of the 20th century, a quality product was the ticket to a successful business. Fast forward to today, and it can be ...

It’s that time of year when many are looking over their business results from the prior year. Which customers grew their business with you and which ones receded. And then there’s the ever elusive new ...

Sponsored by Monday Properties and written by ARLnow.com, Startup Monday is a weekly column that profiles Arlington-based startups and their founders, plus other local technology happenings. The ...

Customer attrition can cost a small business money in recurring revenue, and it can harm the company's reputation enough to damage future business as well. There are reasons why a company experiences ...

Customer service turnover should be a concern for all business owners -- especially small businesses. High employee turnover is not only inconvenient but also financially costly, as expenses involved ...

LONDON--(BUSINESS WIRE)--A global customer analytics and advisory firm, Quantzig, that delivers actionable analytics solutions to resolve complex business problems has announced the completion of ...

Attrition is a fact of life in the alarm business, but very few companies measure and manage attrition as a key metric in running day-to-day operations. More than having a direct effect on the value ...

LONDON--(BUSINESS WIRE)--Quantzig, global data analytics and advisory firm that delivers actionable analytics solutions to resolve complex business problems, has announced the completion of its ...

During the middle of the 20th century, a quality product was the ticket to a successful business. Fast forward to today, and it can be argued the combination of a good product and a customer’s ...