As the CEO of an experience management company that helps brands build customer communities, I believe the best business decisions are those made with customers—not for them. During tough economic ...

It’s important for humans to be part of a community — vital even. Communities have been behind the scenes throughout human history, synthesizing and refining our visions of the future. Naturally, ...

If there’s one thing we all have heard for the last year, it’s how AI is going to revolutionize the world, change how we think, change what we do and eliminate jobs — and listen, I get it. AI is a ...

In today’s marketing landscape, success hinges on prioritizing customer research and cultivating trust through the establishment of customer communities, fostering personalized engagement, deeper ...

Product innovation is sometimes thought of as a black box: a secret formula that magically produces game-changing products and services. The reality is a little different. All truly meaningful product ...

“It takes a village to raise a child,” the old saying goes. But for Jeff Nolan, VP of Product Marketing for Get Satisfaction, a better saying might be, “It takes a community to build a business.” In ...

A client mentioned to me recently the pressing need to deliver, “strong results, quickly,” from the community engagement programme I was being asked to deliver. I’ve been asked for that before of ...