For years, experience management (XM) in quick-service restaurants (QSRs) has focused on transactions: taking orders, resolving complaints, and measuring post-visit satisfaction. But today, that ...

Business leaders often invest heavily in digital customer experience (CX)—optimizing websites, refining service interactions and streamlining operations. However, I find that one of the most powerful ...

SAN JOSE, Calif.--(BUSINESS WIRE)--Stryker’s Endoscopy division announced the opening of its Customer Experience Center in San Jose. The facility features a high-tech, glass-enclosed “Operating Room ...

Enter design thinking—an approach that goes beyond mere products to delve deeply into customer experience, transforming everyday banking into an intuitive, engaging, and satisfying journey. How can ...

Whereas large language models (LLMs) attracted consumers well before enterprise users, SaaS platforms are driving the use of embedded AI agents to improve employee experience and productivity. AI ...

The relationship between any business and its customers rests upon the customer experience. Statistics clearly show that finding new business costs more than keeping existing customers. This is why ...

Businesses can now oversee and guide every customer interaction in real time, creating a new role in the customer experience center: the AI Supervisor. "As AI agents handle more and more customer ...

Canon U.S.A., Inc., a leader in digital imaging solutions, launched its new Production Customer Experience Center (CEC) at its Melville, N.Y. headquarters. This state-of-the-art facility is part of ...

Zoomtopia, the annual Zoom customer and partner conference, was held October 9-10 in San Jose, CA. An audience of approximately 300 joined the live keynotes in the San Jose McEnery Conference Center ...

LONDON--(BUSINESS WIRE)--AVEVA, a global leader in industrial software, driving digital transformation and sustainability, has today announced the opening in Beijing of its latest Customer Experience ...