It’s fairly straightforward to determine if you need a customer relationship management solution such as Salesforce. Maria Thomas, director of product management at Insightly, a San Francisco-based ...

BOSTON--Enterprise applications specialist SAP has launched its newest customer relationship management system, placing an emphasis on expanded capabilities for specific markets and promising ...

A business.com editor verified this analysis to ensure it meets our standards for accuracy, expertise and integrity. Chad Brooks,Managing Editor Business.com earns commissions from some listed ...

Alibaba.com, a prominent player in international business-to-business wholesale, is introducing an AI-upgraded version of OKKI, a customer relationship management tool. This upgrade is more than just ...

Editor's Note: This article was updated on July 12, 2024 to include new data and information. Customer relationship management (CRM) platforms have been around since the '90s. Back then they were ...

A call center is a specialized facility that is used by organizations to handle customer interactions. All incoming and outgoing calls to customer support, telemarketing, and sales services are ...

Customer identity and access management (CIAM) is the basis to improve management and control of third parties’ access to a business. Here are the top seven CIAM tools currently in the market.

Opinions expressed by Entrepreneur contributors are their own. It has been 15 years since Gartner famously reported in 2001 that 50 percent of all customer relationship management (CRM) ...