Customer experience and digital transformation are two terms we’ve been hearing about for years, but have often remained nebulous in many organizations — something to aspire to perhaps, but not take ...

The secret is out; disruption needs to happen for your organisation. But, what does that really mean? The trends are all in plain sight. Entrenched businesses are challenged by new competitors ...

Customer service isn't just about being courteous to your customers – it's a vital element of business operations that can impact your bottom line and affect how your company is viewed in the public ...

United Airlines’ recent press shows the looming shadow one negative customer service can cast over your brand. These customer service concepts can help. Opinions expressed by Entrepreneur contributors ...

The largest mobile operator Advanced Info Service (AIS) plans to spend 2.8 billion baht this year to upgrade customer service management under the concept "digitisation plus human touch". The concept ...

This is my first article in Forbes, so I thought it might be good to start at the beginning. I write and speak on customer service and experience. My belief is that customer service isn’t rocket ...

Mrs. Uloma Umeano is the CEO, Customer CentriCity Limited. Her years of experience in advertising, banking, marketing and communications from reputable companies both at home and abroad has positioned ...

Have you ever experienced that feeling when you encounter a new piece of information that completely shifts your understanding of the world around you? Whether it’s a great book, an enlightening movie ...

One of the nice things about getting higher up on the food chain in the command staff is that you do not have to get involved in what seem to be the "flavor of the week" trainings and presentations ...