In my previous article, How CX Meets Employee Engagement for Business Growth, we explored the symbiotic relationship between Customer Experience Excellence (CEE) and Service Employee Engagement (SEE).

Starting a customer service training business will allow you to teach valuable skills, and help companies and employees reach their potential. Customer service is the backbone of every business, but ...

Save time, boost service and run better in-house training meetings! We give you all the materials to conduct quality in-house training meetings! These systems are used by hundreds of contractors ...

Ask executives from any company that has achieved consistent improvements in customer service and they will tell you that they could not have done it without putting in place a comprehensive and ...

Opinions expressed by Entrepreneur contributors are their own. Are you gearing up to launch an internal customer service initiative? Well, you’ve come to the right place. I’m happy to equip you with ...

What exactly is customer service-specific empathy? And how do you go about training employees in it (if, in fact it can be trained for) and deploying its power at your company? Let me back up. If you ...

Preserving personalized customer service is crucial for growth. In-house, high-touch support can drive customer satisfaction and profitability, and help you outperform your competitors. Integrating ...

In the past month, I’ve been asked to write about the ROI on customer service training by three different publications. In one of the articles, I made a comment that resonated with many of the readers ...

Get free guidance and exclusive deals to grow your business with business.com+ Business News Daily provides resources, advice and product reviews to drive business growth. Our mission is to equip ...

To design an effective in-house training program, begin by researching what areas would most benefit from improvement and whether training is the most effective way to achieve that improvement. An ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...