AI in Customer Service Is Eroding Trust — Here’s What You Need to Know Before It Derails Your Business

Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...
Harvard Business Review

Video Quick Take: Intercom’s Brian Donahue on How AI Agents Can Be Your First Tier of Customer Service Support

Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, Senior Editor for Research and Special Projects at Harvard Business Review. For customer service operations today, artificial ...
Forbes

The Key To An Unforgettable Customer Service Experience

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are two reasons your customer service is unforgettable ...
CMS Wire

AI Customer Support Explained: Benefits, Use Cases and Pitfalls to Avoid

Artificial intelligence (AI) is transforming customer service from a reactive, labor-intensive function into a proactive, data-driven advantage. With the rise of —ranging from intelligent chatbots to ...
Forbes

Code As A Customer: What The Emergence Of Machine Customers Means For Customer Service

Alok Kulkarni is Co-Founder and CEO of Cyara, a customer experience (CX) leader trusted by leading brands around the world. Imagine you're relaxing on the couch on a Friday night, engrossed in a movie ...
Entrepreneur

How To Measure And Improve Customer Service For Growth

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...