When it comes to customer service, many vastly different elements, from employees to computer software, come into play. Each of these pieces can probably work in isolation, but they function much ...

Optimal data governance has several potential impacts on maintaining and continually improving an organization's customer experience. Data is the lifeblood of an organization. Customers and employees ...

Without governance, customer experience quality degrades, technology and business projects compete for resources and coordination becomes difficult. “Exceptional customer experiences are the only ...

The term "governance" might feel out of place in the context of customer experience innovation. In fact, to some, creating a governance process might sound limiting or even stifling. But as a customer ...

Nasdaq Governance Solutions was named the winner of a Gold Stevie® Award for Innovation in Customer Service Management, Planning & Practice in the 2021 Asia-Pacific Stevie Awards. Nasdaq Governance ...