The past few years have dramatically changed much of how companies do business. Although many are still sorting out what those lasting impacts might be, it’s clear that a host of customer expectations ...

In the landscape of user-centered design, customer journey maps are indispensable tools. First appearing in the mid-1980s, they outline the journey of customers and users as they engage with products ...

AI enhances mapping. AI transforms traditional customer experience journey mapping by enabling dynamic personalization, predictive insights and real-time automation. Automation speeds journeys.

As one of our clients in this space, Travix is among numerous tenacious travel giants – from metasearchers and second parties to heritage airlines and digital hoteliers – deepening their footprint in ...

In this digital world, where new advancements constantly unfold, we find ourselves more interconnected than ever. Technology has not only connected us but also empowered us to access information and ...

So much of our daily life is filled with interconnected digital experiences, and more so when making a purchase. Tools, software platforms and services create a highly connected digital ecosystem, ...

Defining channel and coreless connectivity as a foundational architectural theme ensures that all business capabilities are ...

Back in April, I talked to Anthony Abbatiello, principal at Deloitte Consulting LLP, about Deloitte’s 2018 Global Human Capital Trends Report, some of the workplace trends that have emerged from their ...

Opinions expressed by Entrepreneur contributors are their own. We’re entering an age where businesses are all about the customer. Companies are noticing they must treat users like royalty through ...