An ambulance call handler is walking 35 miles in a day to raise money for a NHS staff charity after some of his colleagues ...

A emergency call handler has opened up about the heartbreaking reality of their job – and it's made many people reflect on how and why the emergency service is used ...

Motorola Solutions uses AI to help address delays in 911 emergency calls and improve response times. Its Vesta NXT software helps 911 call handlers gather and summarize data for quicker communication.

In one vile 111 call released by the LAS, a caller tells a handler: ‘Don’t get me mad… If I come there I will kill you.’ ...

London Ambulance Service call handler Monet Lobman-Edghill says she has received abuse from callers Emergency service workers are expecting your call. Many anticipate increased demand for help with ...

A 999 call handler has revealed the emotional reality of working in emergency services - and it has made people stop and ...

Call handlers take emergency and non-emergency calls to provide support to members of the public; dispatchers direct and deploy police resources. Recruitment for these positions will be held ...

Durham Police call handlers were kept busy over the festive period dealing with hundreds of calls to the force control room.