The system uses a virtual assistant named Ava to instantly answer calls on its non-emergency line, which fields calls for things like noise complaints and fireworks reports.

Add Yahoo as a preferred source to see more of our stories on Google. Ricardo Martinez II spent more than a decade as a 911 dispatcher, handling thousands of emergencies as US 911 centers face a ...

VIRGINIA BEACH, Va. — During an emergency, time is of the essence. In Virginia Beach helping citizens to safety is the number one goal. To understand that goal, a few weeks ago I highlighted how ...

Lancaster County Career & Technology Center is partnering with a Lancaster County government emergency dispatching service to provide students telecommunicator training starting in the 2024-25 school ...

Authorities are commending a Holbrook emergency dispatcher who guided a frantic 911 caller through the CPR process, calmly ...

As National Public Telecommunicator Week comes to an end, Yuma Proving Ground (YPG) would like to recognize the 10 dispatchers supporting the post, who are only a phone call away during an emergency.

HAMPTON, Va. — A spare moment is a rare one for the line of work Derek Scalese is in. When the phones inside Hampton's Emergency Communications Center (ECC) keep ringing, Scalese and his fellow ...