Marketing teams are constantly on the lookout for new and innovative ways to engage customers and promote brand loyalty. One effective strategy is to host a fun competition that encourages customers ...

A 2025 Outstanding Independents Summit panel provided insights and practical strategies small operators can implement today. "Really think about what the job is the customer is doing when they come ...

Have you ever wondered how companies make their products and services more interesting and fun? Well, they use something called “gamification” in their marketing. But what exactly is gamification? In ...

While PowerPoint is an excellent business tool to visually communicate ideas, its pervasive, constant use has weakened the impact it once had. While professionals may feel naked in front of an ...

Empowers Employees Across the Organization to Engage Customers on Their Preferred Channels and Drive Business Outcomes Customers expect organizations to meet them on their terms with communication ...

Many industries have struggled to maintain the status quo in the face of post-pandemic economic challenges like slow growth and lingering inflation. As the global economy continues to eke its way back ...

In today’s hyper-connected world, passive customer engagement is no longer enough — businesses must proactively deliver timely, relevant value within customers’ existing digital journeys to truly ...

Opinions expressed by Entrepreneur contributors are their own. Align teams for a seamless customer journey and foster cross-functional collaboration for success. Build trust through authentic customer ...

Strike up a conversation that builds consumer trust about what your company stands for before you start pitching your product or service. Members pictured from left to right [Image credit: Photos ...

Real-time interaction management (RTIM) is reshaping the way brands think of customer journey orchestration. RTIM makes a previously unheard of level of real-time personalization possible. With RTIM, ...

Loyalty programs and subscription programs have been prime topics of conversation over the past few years, as restaurant operators look to increase digital engagement with guests. However, loyalty ...

Empowers Employees Across the Organization to Engage Customers on Their Preferred Channels and Drive Business Outcomes 8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX that ...