AI guarding AI, alerts firing every second—but one thing never seems to change: People are still the weak point.

Digital tools and automation can make recruitment faster, but they can also strip away the personal interactions that candidates value most. Striking the right balance between technology and human ...

In a world of digital noise and curated personas, authenticity fosters a deeper, more lasting connection. Networking for today’s world (and tomorrow’s) will require a balance of technology and human ...

Balancing AI and humanity. The future of customer experience lies in blending AI’s efficiency with human insights to create authentic, emotionally engaging interactions. Emotional intelligence in CX.

With an ever-increasing investment going toward integrating generative artificial intelligence into a seemingly infinite number of workflows, a critical question started to trickle into our ...

Discover how to use AI and customer data ethically to strengthen trust, loyalty and long-term business growth. Learn practical ways to scale personalization and connection without sacrificing your ...

Erica Dhawan, author of the new book 'Digital Body Language,' offers a few tips on responding to confounding correspondence.