Call Center: What's the real value of IP in the call center? Is it something that managers and in-center personnel need to worry about? Laurent Philonenko: The value of implementing IP telephony on ...

You will no longer need to buy an Internet Protocol phone to make and receive IP calls. Cisco Systems is rolling out a $210 box that links a broadband modem with a plain old phone. And other companies ...

With IP telephony just starting to gain a foothold in many organizations, it’s not surprising that research firm McGee-Smith Analytics in Pittstown, N.J., estimates that just 1% of the 80,000 call ...

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commentary The increasing popularity of IP telephony is a big worry for local telcos, but not all the pieces are in place for Australia to take full advantage. As IP telephony gains momentum in the ...

Talkaphone announces a cutting edge and fully integrated access control package with head-end IP video attendant station and two- way IP call station. The VOIP-201C3-SYS package includes the ...

Voice over IP (VoIP) security is a challenge for IT staff because IP telephony (IPT) brings with it not only the security problems of data networks but also new threats specific to VoIP. In this ...

Call Center: What's the real value of IP in the call center? Is it something that managers and in-center personnel need to worry about? John Chapman: Yes, managers and in-center personnel should ...