One of the keys to customer satisfaction and retention in enterprises is the level of technical support available to the customers. With this in mind, businesses always look for measures to provide a ...
Yoni Avital is cofounder and COO of ControlUp, where he and his team are setting the new standard for the Digital Employee Experience (DEX). While remote and hybrid work options are quickly becoming ...
To join the CNBC Workforce Executive Council, apply at cnbccouncils.com/wec. By 2027, AI will be providing more IT technical support, at least in written form, than ...
The inherent challenge of a fully-remote team—especially one who wasn't used to remote work prior to the pandemic—is that many of them may have limited or no technical expertise. This means IT teams ...
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