Forbes contributors publish independent expert analyses and insights. Boston-based writer, speaker, and advisor on innovation and change. Measuring innovation is one of the most vexed problems that a ...

Measures for operational innovation examine the effectiveness of adjustments to organizational processes. Common measures for this type include selling, general, and administrative expenses (SG&A) as ...

A key performance indicator (KPI) is a measurable value that demonstrates how effectively a company, department or individual is achieving key business objectives. KPIs are tracked to evaluate success ...