According to a Voices survey, 81% of Americans use voice assistants in their day-to-day life. Along with allowing users to search for information, these solutions also offer companies options to make ...

An interactive voice response (IVR) system runsaudio scripts on a computer connected to a telephone.Because a script can be programmed tooutput diverse verbal instructions and accept input fromany key ...

This is where Vigneshwaran Jagadeesan Pugazhenthi has introduced a new standard. With more than twelve years of experience in customer experience engineering, Pugazhenthi has developed an AI-driven ...

Whether paying a bill or getting a bank balance by phone, a Tulsa-based company may be behind the interactive voice recognition technology that asks the questions and gives the answers.

SAN JOSE, Calif., Nov. 7, 2019 /PRNewswire/ -- Serviceaide, Inc., a global provider of enterprise service management solutions, today announced Luma IVR, a new interactive voice recognition capability ...

For years, IT and business have heard the sexy promise of “IP convergence,” which would allow all sorts of voice- and video-enabled applications to appear in business. However, for most organizations, ...