Customer experience continues to be a key contributor to business success and growth. Study after study shows that a good CX not only helps foster loyalty, but also contributes to a higher revenue — ...

VERNON, BC, April 13, 2023 /PRNewswire/ - If you ask C-level leaders of a company what is the key performance indicator (KPI) for determining if the call center is operating effectively and ...

If C-level leaders of a company were asked what is the key performance indicator (KPI) for determining if the call center is operating effectively and efficiently, most will say service level, some ...