It seems hard to believe that anything to do with data, content management and business performance management could be 20-years-old. But it is. To mark the 20th anniversary of the Balanced Scorecard, ...

Originally published Jan 31, 2021. Updated with new information. Over the past four decades, OpenGov has worked with dozens of municipal governments across the United States, often focusing on setting ...

Financial indicators of business performance allow you to compare different business types. You can define operating objectives for your company, but such objectives differ for companies in different ...

Maximizing CRM Success Through Performance Measurement Using the balanced scorecard approach to drive strategic CRM results. James Brewton, president, CRMetrix Organizations today are now looking for ...

Kaplan, Robert S., and David P. Norton. "Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part II." Accounting Horizons 15, no. 2 (June 2001).

Maintaining growth and a competitive edge requires more than a viable business model or innovative products and services. It commands precise measurement and strategic performance management. If ...

Few businesses can grow or even survive without setting goals or making plans. That's why strategic management matters. Strategic planning looks at the organization's goals and plans and figures out ...

Kaplan, Robert S. "Social Enterprise Series No.11 - Strategic Performance Measurement in Non-Profit and Governmental Organizations." Harvard Business School Working Paper, No. 99-103, March 1999.

Let’s start with the infamous key performance indicator, aka KPI. These are often confused and conflated with many of the other terms on this list. Put simply, a KPI is a way of measuring something.

In the technology industry, competition remains fierce for talent. As companies struggle to usher in top talent, some turn to outsourced tech firms and independent contractors to get work completed.