Challenging times present an opportunity for organizations to perform detailed assessments of their operations. While recent stock market turmoil has many organizations worried about both short and ...

Striving for operational excellence is crucial for business success today. In a previous article, I discussed driving operational success through an effective annual planning process. I encouraged ...

One of the largest telecommunication providers that offers both wireless and wireline services in Canada wanted a credible third party to assess their contact center activities, identify service gaps, ...

FORT POLK, La. — Amidst the evolving landscape of military acquisitions and the Army’s renewed commitment to agile, rapid capability development, the Next Generation Squad Weapon has undergone a ...

MARINE CORPS BASE QUANTICO, Va. – The Marines’ Common Aviation Command and Control System (CAC2S) wrapped up its operational assessment in Arizona and will have a busy year finalizing software and ...