You might think that “people first” sounds a little vague—that’s because it’s a mindset, rather than a strategy or a set of principles. You cannot make a people-first strategy, but you can see the ...

Resistance to change during a lean transformation is inevitable. Let’s not be surprised when it surfaces. It’s part of the process. There are several root causes, including a lack of understanding, ...

People-first is a common phrase that companies use to describe themselves, even as many household corporate brands are facing increased scrutiny about decisions that sometimes point to opposite ...

This month’s question comes from restaurant industry veteran and business development consultant Alex Botelho. His culture question focuses on a very common business approach of “results-first” ...