Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are two reasons your customer service is unforgettable ...

Everyone today is looking for a knock-your-socks-off customer experience, and they know the best companies out there are already doing it. I saw some great insights on how to do it in More Is More by ...

In today's competitive business world, providing exceptional customer service is a crucial part of any company's success. While having knowledgeable managers and customer service representatives is ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

In this context, even “satisfied” is only a “meets-minimum,” and does not put you ahead of your competition. To stand out, you need to provide exceptional and memorable personalized service at all ...

The secret to a loyal customer base is no secret at all: Great customer service will bring them back every time. Here’s what you need to know. Whether it’s a bored demeanor, a dismissive look or just ...