Husband and wife Frank and Lillian Gilbreth pioneered scientific management principles that revolutionized how we think about workplace efficiency and human performance. Rather than accepting ...
In August, Mountain States Healthcare Alliance, a 13-hospital integrated healthcare delivery system based in Johnson City, Tenn., received the 2012 National Quality Healthcare Award from the National ...
When the Valley Hospital in New Jersey started to think seriously about putting its customers at the center of all that it did, patient volunteers were brought in on discussions about workflow, how ...
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