Combine customer feedback with your own professional expertise to deliver creative solutions that get everyone excited. Elevating customer service for guests is a whole-team effort: Rely on your team ...

Vail Resorts CEO Rob Katz, in an email to pass holders Friday, apologized for what he called “unacceptable” wait times for customers seeking help. “Weighing heavily on my mind is the frustration I ...

Starwood Hotels & Resorts Worldwide, Inc. today announced that it has signed an agreement with the Deputy Ruler of the emirate of Sharjah, H.H. Sheikh Abdullah Bin Salem Al Qassimi, to manage its ...