Jira Service Desk and ServiceNow are software platforms that started their lives as something other than a field service management (FSM) solution, but for many companies these tools work perfectly to ...

ServiceNow has been successful thus far in executing a classic land-and-expand strategy. First, it built a best-of-breed SaaS solution for IT service management, or ITSM, based on being modular and ...

AI-powered contact center solution for ServiceNow ITSM selected to enhance IT service experience for Florida's largest civil defense law firm, Cole, Scott, and Kissane. With 13 offices, 580 attorneys, ...

A change in UAB IT’s ticketing system, ServiceNow, is designed to help internal users make better data-driven decisions. The ServiceNow platform, which underlies UAB’s IT Service Portal, helps manage ...

Voice AI and Cloud Contact Center solution selected to complement ServiceNow single-data-model platform, capabilities, and workflows as part of larger IT modernization initiative. Previously, the ...