I've been building websites and marketing campaigns for small businesses since 2010. I also run two businesses of my own: Hired Gunn Writing & Consulting and the Weeknight Writers group. I'm obsessed ...

Seeking to enhance your customer support experience? Mobile apps for help desks empower support teams with the capability to handle tickets and address problems on the go. Explore our top mobile ...

A new phishing scam is getting a lot of attention because it uses real Apple Support tickets to trick people into giving up their accounts. Broadcom's Eric Moret shared how he nearly lost his entire ...

Customers logging in to view their support tickets Wednesday could view the tickets of a number of other customers. When you purchase through links on our site, we may earn an affiliate commission.

I’ve had several jobs that involved processing tickets. The software often sucked and was frustrating to use. Even worse were the tickets themselves: vague, inane, confusing, infuriating. It’s time to ...