Every business should look at how security procedures can protect its assets, employees and customer data. These procedures can range from physical locks and electronic security systems to firewall ...

What’s the difference between reactive service and proactive service? In this piece, we're going to cover: The difference between proactive and reactive service. What internal tools and capabilities ...

While it may seem like a no-brainer, it’s important not to lose sight of the fact that communications should be carefully planned and thought out. As a marketer, it’s important to think about what ...

In organizational behavior and industrial psychology, proactivity means anticipatory behavior, taking control of situations and initiating actions to make changes. A proactive stance, as opposed to a ...

Customers today are accustomed to highly personalized, seamless brand experiences. Waiting until something goes wrong is no longer an option in customer experience (CX). That's why forward-thinking ...

The ups and downs of the last few years have been a lesson on the importance of contingency planning across all industries, particularly legal. Businesses have had to pivot and rethink staffing to ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing personalized service, and dedicated moments. All of this is becoming possible ...

In May, when I learned about the strategic leadership frameworks VUCA (volatility, uncertainty, complexity, ambiguity) and VUCA Prime (vision, understanding, clarity, agility) that are often used in ...