The UK Financial Conduct Authority (FCA) has published the findings from its review of the treatment of customers in vulnerable circumstances. Drawing on several sources, including research ...
Two-fifths of people who have had experiences that could make them classed as vulnerable customers by financial firms do not realise they could be defined in this way, a survey indicates. The risk of ...
Forbes contributors publish independent expert analyses and insights. Adrian Swinscoe writes about service and the customer’s experience. Nine months after that article was published, NICE has just ...
Artificial intelligence has become the Swiss Army knife of the business world, a universal tool for increasing sales, optimizing efficiency, and interacting with customers. But new research explores ...
As many as one in ten vulnerable customers are being turned down for insurance as per a GlobalData survey. Many vulnerable customers are left feeling uneasy and judged about the insurance application ...
Some results have been hidden because they may be inaccessible to you
Show inaccessible results
Feedback