Two-fifths of people who have had experiences that could make them classed as vulnerable customers by financial firms do not realise they could be defined in this way, a survey indicates. The risk of ...
The UK Financial Conduct Authority (FCA) has published the findings from its review of the treatment of customers in vulnerable circumstances. Drawing on several sources, including research ...
Artificial intelligence has become the Swiss Army knife of the business world, a universal tool for increasing sales, optimizing efficiency, and interacting with customers. But new research explores ...
With rising utility bills and the increasing cost of living, consumers need more support than ever—especially the most ...
The regulator found many examples of good practice, but also published further guidance and case studies to help firms address areas for improvement. On 7 March 2025, the FCA published findings from ...
Forbes contributors publish independent expert analyses and insights. Adrian Swinscoe writes about service and the customer’s experience. Nine months after that article was published, NICE has just ...
Add Yahoo as a preferred source to see more of our stories on Google. As many as one in ten vulnerable customers are being turned down for insurance as per a GlobalData survey. Many vulnerable ...
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