In today’s competitive job market, crafting a standout resume is crucial for securing a high-paying IT Help Desk position. Whether you’re a seasoned professional or a recent graduate, selecting an ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

DataField Technology Services has announced the expansion of its staffing division to include dedicated help desk staffing ...

CHAMPAIGN, Ill. -- Workers with science, technology, engineering and math backgrounds are typically in high demand - but the demand isn't so overwhelming that a "skills gap" exists in the labor market ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Self-care, empathy and thinking ahead are crucial skills to ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...