Are your CSRs truly helping customers, or are they spending half the day handling calls that should never reach them?

The tax agency’s CEO criticized his predecessors for staffing up without justification, though he noted he has not conducted workforce analysis either.

The IRS is undergoing a “thorough” cybersecurity review following reports of improperly disclosed taxpayer information, the agency’s CEO told lawmakers ...

AI is making travel scams increasingly difficult to spot.

AI success in collision repair isn't about choosing the most advanced technology — it's about choosing the right technology for your specific problem.

AI chatbot “CayLa” will handle routine calls as the utility faces growing demand.

Qwen and Fliggy, the online travel platform of Hangzhou-based Alibaba, have teamed up with China Eastern Airlines, China Southern Airlines, Juneyao Airlines, Hong Kong Airlines, Emirates, United ...

Changes like the push to online servicing and introduction of AI on SSA phone lines made it difficult for certain recipients ...

Morgan Stanley Technology, Media & Telecom Conference 2026 March 4, 2026 11:30 AM ESTCompany ParticipantsDennis Woodside - ...

Syntheia Corp. (CSE: SYAI) ("Syntheia" or the "Company"), a conversational AI technology company, is pleased to announce that, further to an agreement ...

Gartner predicts half of firms that cut customer service staff due to AI will rehire by 2027 as enterprises rebalance ...

Deutsche Telekom, the German cell provider—which holds a majority stake in T-Mobile—is partnering with ElevenLabs to enable ...