Are your CSRs truly helping customers, or are they spending half the day handling calls that should never reach them?

When artificial intelligence (AI) first entered the customer service landscape, organizations viewed the technology primarily as a way to reduce head count, automate routine inquiries, and minimize ...

The tax agency’s CEO criticized his predecessors for staffing up without justification, though he noted he has not conducted workforce analysis either.

The IRS is undergoing a “thorough” cybersecurity review following reports of improperly disclosed taxpayer information, the agency’s CEO told lawmakers ...

AI is making travel scams increasingly difficult to spot.

AI success in collision repair isn't about choosing the most advanced technology — it's about choosing the right technology for your specific problem.

MOEGLINGEN, GERMANY, February 4, 2026 / EINPresswire.com / — USU was recognized as a Representative Vendor in the 2026 Gartner Market Guide for Software Asset Management Tools for the 4th time in a ...

Take A Number: A Striking Figure From Today's Economic News ...

FlexJobs research identifies 25 high paying remote jobs hiring now with no experience required, with salaries up to 68000 ...

AI chatbot “CayLa” will handle routine calls as the utility faces growing demand.

Qwen and Fliggy, the online travel platform of Hangzhou-based Alibaba, have teamed up with China Eastern Airlines, China Southern Airlines, Juneyao Airlines, Hong Kong Airlines, Emirates, United ...

Changes like the push to online servicing and introduction of AI on SSA phone lines made it difficult for certain recipients ...