The Federal Communications Commission wants to bring call centre jobs back to the US and place guard rails on those that ...

Oracle plans significant job cuts affecting thousands of employees as it embarks on a costly data center expansion to support ...

As Boondall’s entertainment era nears its end, homes, jobs and even a new sports centre have been suggested for the site ...

Have you ever phoned up a company and had your call held in a queue? Could AI make this less painful? Pippa and Phil discuss this and teach you some new vocabulary. Hello. Your call is important to us ...

The City of Johannesburg has initiated a process to appoint a managing agent for the troubled Johannesburg Transport Interchange (JITI) Centre, which was completed in 2021 at a cost of R516 million.

When I get a call from Mark (not his real name) from inside a Sydney prison, he immediately speaks openly about his past.

Block recently announced a 40% workforce layoffs, which CEO Jack Dorsey attributed to AI advancements and structural consolidation.

Chief U.S. District Judge Matthew Brann ruled Monday that the three-prosecutor team running the office is leading “unlawfully ...

Gamuda Bhd's earnings trajectory is expected to strengthen over the next few years on a robust construction order book, expanding data centre (DC) opportunities and a sizeable property pipeline.

Arvind Gautam explains why AI will not replace human agents, highlighting the future of intelligent contact centers and the continued importance of human empathy in customer experience.

Samsung's India R&D centers in Bengaluru and Noida were key to developing the new Galaxy S26 series. These centers are vital for integrating Artificial Intelligence into Samsung devices. India's young ...

More than two in five UK business leaders believe auto-enrolment pension contributions should increase, according to new research from the Standard Life Centre for the Future of Retirement. Polling of ...