New research reveals 66% of brands see CX improving — while only 17% of consumers agree. What's behind that major customer ...

Medallia Inc., the global leader in customer and employee experience, today released its 2026 State of Customer Experience Report, a comprehensive look at how organizations are navigating rapidly ...

Where are private companies focusing their investment efforts? That’s the question we asked 100 private company C-suite ...

In this case study, Insight Survey conducted a customer satisfaction study for a client that distributes medical equipment and medical consumables to healthcare and beauty industries, as well as local ...

Marketing types are turning to different tools to assess our satisfaction, and not all of them will leave you feeling ...

Paylocity Named a Top HR System in Sapient Insights Group’s 28th Annual HR Systems Survey Report Recognition reflects strong customer advocacy and Paylocity’s continued investment in intuitive, ...

Here, Insurance.com broke down the results of its annual insurance customer survey by generation - Gen Zers (30 and under), ...

Customer feedback — how it’s collected and addressed — has an outsized impact on a company’s bottom line and how customers ...

Ryanair has finished at the bottom of the annual Which? airline satisfaction rankings, as the penny drops for passengers that ...

The vast majority of Aito clients remain willing to pay more for a better holiday experience but the number is down on two years ago while expectations of expertise and support have risen, according ...

FranklinCovey (NYSE: FC), today announced the release of its latest FranklinCovey Institute Insight Report, "Where Are All the Great Leaders?". It reveals the need for exceptional leaders as ...

CMP Research recognizes MiaRec for customer analytics excellence in customer contact and CX technology. CMP Research ...