When looking for car insurance, one metric to consider is the ratio of customers lost versus gained. These insurers have the worst ratios per Consumer Reports.

Premium car brands should also mean a premium dealer experience. The best experience, according to J.D. Power, comes from a perhaps unsurprising German brand.

Abstract: Service recommendation is an essential task in service computing that helps users discover and select the most suitable services from a vast pool of available options. With the rapid growth ...

New research reveals 66% of brands see CX improving — while only 17% of consumers agree. What's behind that major customer ...

Your staff is committed to delivering top-rate customer experiences, but worry they don't have enough people to sustain those standards.

More than a feel-good bonus, customer delight is a measurable advantage that fuels differentiation, retention, and sustainable growth. Companies that prioritize delight move beyond standard service ...

Fire department culture often turns toxic when administrators or command staff blame employees for poor performance without considering the role that leadership played in shaping the outcome. Leaders ...

Abstract: Deep graph clustering aims to uncover latent structural patterns within user behavior graphs to effectively group users based on behavioral similarity, thereby enhancing the efficiency of ...