The U.S. Coast Guard National Maritime Center is about to make a change that mariners have needed for a long time. Starting April 1, 2026, medical certificates will be delivered electronically to a ma ...

The Philippines is one of the world’s most compelling destinations for customer experience professionals. The country’s IT-BPM industry is projected to reach $42 billion in revenues and generate 1.97 ...

This cloud software provider for contact centers reported a notable insider sale amid a year of sharply declining share price.

The Federal Communications Commission took a major step Thursday toward bringing customer service jobs back to American soil ...

For India, an outsourcing hub, the move signals potential disruption in the global business process outsourcing (BPO) industry, which has long relied on U.S. corporate contracts. Any shift toward ...

The Federal Communications Commission (FCC) announced Thursday it is moving to onshore U.S. call center jobs and implement ...

"Salesforce is taking a bold and visionary step in evolving the contact center model for the agentic AI era," said David ...

Bright Pattern is an ideal addition to our existing partner ecosystem. The innovative AI-powered platform enables us to ...

The rise of Artificial Intelligence (AI) is reshaping business across sectors, with contact centers among the most affected.

Three businesses were honored by City Beat News for providing outstanding customer service and received consecutive ...

The Federal Communications Commission is exploring ways to require call centers to be proficient in "American Standard ...

Analysts said the proposal, aimed to reduce fraud and language barriers, could drive companies toward automation.