The US FCC has voted to onshore call centers and establish English proficiency requirements to enhance customer service and improve security. This new initiative addresses the outsourcing trend and ...
The Federal Communications Commission took a major step Thursday toward bringing customer service jobs back to American soil ...
The Federal Communications Commission (FCC) announced Thursday it is moving to onshore U.S. call center jobs and implement ...
The US Federal Communications Commission has proposed measures to encourage businesses to shift call centre jobs back to ...
The Federal Communications Commission has mooted proposals to encourage businesses to bring call centre jobs back to the US ...
The Federal Communications Commission is exploring ways to require call centers to be proficient in "American Standard ...
Sierra has unveiled Ghostwriter, a self-service tool letting businesses build AI customer service agents in plain English, ...
Oscrete backs Lisburn-based Adcrete to boost logistics, responsiveness and service reliability as it expands across the ...
New Puebla operations strengthen bilingual support for a leading U.S. insurer and advance Liveops’ global, AI-enabled ...
Beyond a potential English-language requirement, the FCC is also considering rules to limit the share of customer service ...
U.S. Federal Communications Commission (FCC) Chairman Brendan Carr walks through the subway system under the U.S. Capitol in Washington, D.C., U.S., December 2, 2025. REUTERS/Jonathan Ernst By David ...
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