Cluely gained attention for an AI tool that helps users secretly get answers during interviews and meetings. Now its founder ...

A few months ago, I walked into the office of one of our customers, a publicly traded vertical software company with tens of thousands of small business customers. I expected to meet a traditional ...

Workday is laying off about 400 employees, roughly two percent of its global workforce, as the enterprise software company seeks to realign staffing with what it describes as its “highest priorities.” ...

The federal government has launched a website tracking thousands of planned job cuts in the core public service under the ongoing spending review. The tracker details planned cuts across two phases of ...

In fiery speeches and frigid temperatures on the steps of Parliament Hill on Wednesday afternoon, Canada’s largest federal public-sector union swore to fight on against public-service cuts. Dozens of ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...

Add Yahoo as a preferred source to see more of our stories on Google. Sam Altman said AI will take customer service jobs first, and programmers may be next. Altman warned that AI will compress ...

Salesforce has cut 4,000 customer support jobs and replaced them with artificial intelligence (AI) agents, CEO Marc Benioff said recently. Benioff made the comments while discussing how the new ...

Of all the startups that have come and gone, the personal finance company Klarna might be one of the best bellwethers for the finance industry overall. That’s not an exaggeration — after rolling out ...

Salesforce has cut 4,000 customer support jobs and replaced them with artificial intelligence (AI) agents, CEO Marc Benioff said recently. Benioff made the comments while discussing how the new ...